Thank you for choosing DeskLinousily LLC.
We are committed to providing our customers with high-quality office supplies and a positive shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the refund and return policy outlined below.
I. 30-Day Return Policy
Customers may request a return or exchange within 30 days of receiving their items.
Requests submitted more than 30 days after receipt will generally not be accepted.
II. Conditions for Returns or Exchanges
Items meeting the following conditions are eligible for a return or exchange:
The item has quality defects.
The item was damaged during shipping.
An incorrect item was received.
The item is unused and remains in its original condition.
The item retains its original packaging and accessories.
To ensure a smooth return process, please do not return items that show signs of obvious use, damage, or artificial contamination.
III. Situations Ineligible for Returns
Returns or refunds may not be processed in the following situations:
The 30-day return period has expired.
The item has been used or damaged by the customer.
Original packaging or accessories are missing.
The item was damaged due to personal mishandling.
The item was a special promotional item or explicitly marked as non-returnable/non-exchangeable.
IV. Return Request Process
To request a return or exchange, please follow these steps:
Step 1: Contact Customer Service
Please contact us via email and provide the following information:
Order number
Photos of the item (if there is an issue)
A description of the issue
Step 2: Await Review
Our customer service team will review your request within 1–2 business days and provide further instructions regarding the return.
Step 3: Return the Item
Once your request has been approved, please return the item to the designated return address provided by customer service.
V. Return Address
20 PALM PLACE, LULING, LA 70020
Please do not return items without prior confirmation, as this may delay the processing of your refund.
VI. Refund Processing Time
Once we have received and inspected the returned item, we will process your refund within 3–7 business days.
The refund will be issued to your original payment method.
Please note that the actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
VII. Exchange Instructions
If you wish to exchange an item, please specify the desired style or specifications when submitting your request.
Exchange items must meet the return/exchange eligibility criteria and are subject to stock availability.
VIII. Shipping & Return Shipping Costs
We will cover the return shipping costs in the following instances:
The product has quality defects.
The wrong product was shipped.
The product was damaged during transit.
If a return is requested for personal reasons, the return shipping costs are typically borne by the customer.
IX. Order Cancellation
If your order has not yet been shipped, you may contact Customer Service to request a cancellation.
Once an order has been shipped, you must follow the standard return procedure to request a refund.
Thank you for your support and trust in DeskLinousily LLC.